Can I temporarily disable the app?Yes, you can do it on the dashboard page, just like in the image below.Is there any way to keep the survey question as not required in the Survey? I found that it is mandatory to keep at least one question as required?We are sorry to inform you, but this is the basic logic of the application and it cannot be changed. It is compulsory to keep at least one question as required in the Survey.How can I enable and disable email notifications?In the email settings, you can enable/disable your email notifications, add an email address, and customize the email subject and email body content that will be sent whenever a customer submits a form, as shown here. Can I enable/disable a Survey question?Yes, in the app settings you can find a radio-button option to enable/disable a question that you have added to the survey.Can I edit the survey questions as per my preference?Yes, in the app general settings, you will find an edit button beside a particular question to edit it.How can I add more questions to my survey form?In the application general settings, there is an 'Add New' button to add a question in the survey form, as shown here. Here, you can add new questions, edit the existing ones, define the form title and the success message. Additionally, you can see the Survey preview if you click on the "Preview" button, right below your survey questions in the general settings section.I want to change the title of the survey form, is it possible to do so?Yes. In the application general settings, under the 'Basic Settings' there is a Form Title editor where you can do that.I would like to add a custom success message for form submission.In the application general settings, under the 'Basic Settings' will find the Form Success Message editor where you can change the success message.Do I have options when it comes to positioning the survey in the thank you page?Yes, you have several options to choose from. In the general settings option, you will find the position settings where you can select the position of your survey, as shown here. We have also added a custom option for the positioning of the survey and now you can add the survey form anywhere on the "Thank you" page by adding your id and class element.Are there any possibilities to apply a custom css for design change in the survey form?Yes, in the application settings there is an "Advance Theming" section to apply the Custom CSS, as shown here.NOTE: <style> tags are NOT required.I would like to receive an email notification on survey form submission, how can I do this?In the application general settings, there is an Email notifications section. You will see an option to enable/disable the form submission email notifications there. Also, you are able to add the notification Email address, Subject and Body content, as shown here.Why is the app not loading?Many times, due to the third party cookies, the apps keep on loading and never reach an end. In this case, you simply need to block third-party cookies from your browser.If you’re using Chrome, here’s a guide on blocking third party cookies.If you’re using Safari, here’s the complete guide to blocking third party cookies in safari.Once you’ve blocked the cookies, simply reload the app. Even after this if the issue continues, contact our support executives at support@hulkcode.com

Unlimited responsesWith the Post Purchase Survey app, you can create an unlimited number of surveys for your visitors.Create as many as you want!Show and hide all or some survey questions in your storefrontThis lets you disable the survey questions when you no longer want to show your buyer & vice versa. Let us show you a quick route on using it:Go to the app dashboardGo to SettingsEnable the survey question to make it visible in your storefront in Enable/Disable SettingGo to Survey Questions and click on "+ Add New button" if you want to add more survey questions apart from the default questionsConfigure the rest of the settings as per your requirement and click on the "Save" button.White Labeled Forms (no HulkApps watermarks)Many apps provide the same features that the Post Purchase Survey app offers; however, they do not offer forms without their labels i.e a Watermark of their brand.Mobile responsive formIt does not require any additional tweaks. Saves time & increases productivity.Make the field required or optionalRequired field: It allows you to mark at least one question as a mandatory question for the users i.e. a user has to compulsorily answer one question in order to submit a survey. If a user tries to submit the survey without answering the question marked as mandatory then the app doesn’t process further and the survey won’t be submitted.Here’s how you mark a field as required.Go to the app dashboardGo to SettingsAdd a question and select the type of field for the options from the Dropdown, Radio button, Checkbox, and Textarea.Add option and click on the Add New Option to create more options..You can mark a question as a required question for the user. Meaning, the user has to compulsorily answer the respective question in order to submit the survey. You can make a question as required by checking the box before Required.Save your settings & get going!Optional field: At times it happens that as a user, when we fill out a survey, the options provided do not fit your opinion.Meaning, you can give your input in the respective field.Let us show you how you do it:Go to the app dashboardGo to SettingsAdd a question and select the type of field for the options from the Dropdown, Radio button, Checkbox, and Textarea.Add option and click on the Add New Option to create more options..Simply check the Enable free text 'others' optionAdd a label for the new fieldSave your settings & you're all set!Export responses as .csvThe app allows you to export the survey feedback in a .csv file. This feature will help the merchants add more value to their marketing efforts. Let us show you how you do it:Next to the app dashboard, there is a "responses" tab. When you click on it, there is an "Export" option. When you select it, you will be asked for the email address the  .csv file will be sent to.Survey statisticsThese numbers inform you of how well your survey is performing. It helps you decide and take numerous initiatives in your marketing tactics.These statistics are displayed on the dashboard. The statistics are given for:Total life time responsesTotal monthly responsesPlease note that we soon plan add new features, such as average order value for orders coming from different sales channels. This will allow you to view where highest value order come from.Export Survey statistics as .csvAll the statistics provided in the Analytics section of the app can be easily exported to a .csv file by a simple click on the export button provided in the top right corner of the Analytics section of the app.

ReCharge V.2.0 uses Shopify Checkout to process subscription payments, and if you use this version, there is nothing special you should do about it. Installing both apps (PPS NPS app by HulkApps and Recharge) will make it work for you.However, if you use ReCharge V.1.0, here is what you should do:Copy our script and paste it into the Recharge script editor, and our Post Purchase NPS app widget will be visible in the checkout page.You just need this code snippet, and that's it<script>window.HulkAppsPPS = {is_recharge: true,first_name: "{{first_name}}",last_name: "{{last_name}}",email: "{{email}}",order_id: "{{id}}"};var HulkAppsPPSScript = document.createElement('script');HulkAppsPPSScript.src = "https://post-purchase-survey.hulkapps.com/hulk_post_purchase_survey.js";document.getElementsByTagName('head')[0].appendChild(HulkAppsPPSScript);</script>

 Merchants will be able to get valuable informationMerchants using Recharge will be able to learn where their subscribers come from. This will enable them to direct their marketing efforts in the right way. If customers discovering the merchant's store come mostly from Instagram for example, the merchant can focus on that sales channel in order to attract more customers.Merchants can learn about their customers’ needsSurvey can show what products are the customers mostly interested in, so the merchant can focus on those product in their production or procurement process. In this way they can avoid poorly sold products which would pile up and generate revenue loss.It allows them to develop an on-going relationship with customersEstablishing communication with customers is always a great idea. Customers love being heard and the customer experience has a great impact on their purchasing decisions. Customer engagement is an excellent way to build loyalty and affirms brand advocacy. Building relationship with customers also increases customer retention, which is an obvious benefit for merchants.