There could be a few reasons why the import didn’t go through successfully:

• Incorrect file format: Make sure you're using the app’s Sample XLSX template. Custom or modified formats might cause errors.

• Missing required fields: Fields like Option Name, Option Type, or Option Values are required. If any are blank or incorrect, the import may fail.

• Duplicate or conflicting entries: Repeated rows or option display names with the same unique name can sometimes prevent a clean import.

• Formatting issues: Sometimes hidden formatting or merged cells in Excel can cause issues during upload. Try to keep the data clean and plain.
  
  

If you're still stuck, feel free to reach out to our support team with your XLSX file — we’re happy to check and help you get everything imported correctly.