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Welcome to the HulkApps Product Options App Knowledge base

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FAQs & Troubleshooting

Dive into the details of using Infinite Product Options App

FAQs & Troubleshooting

Options

Duplicate conditionsYes, we offer an easy way to duplicate conditions, options, and option sets so you can quickly create multiple versions with different price sets.While duplicating a condition, many of our merchants defines same rules & action set. In this case, many a times app doesn’t consider any of the condition either. So, it may not provide your expected results.In this case, all you need to do is just make sure you define different sets of rules & action while you’re duplicating a condition.Option TypesYou can use any of these option types an endless number of times for free.Drop-down menuMultiple drop-down menusSwatchesFile/Image uploadCheckboxesRadio buttonsMultiple-select checkboxesShort textParagraph textPhoneEmailHow to create an option as a price variant in the app?In the "Create/Edit Option" pop-up, after adding all the relevant details such as option name, display name, etc. while adding the option value(s), in the "Adjust Price" dropdown select create charge option and then add the value of the price you want to assign to the particular option.Can I use the same option multiple times to my product listing?You can use any product option type endlessly. Not just that, even image and color swatches option type is forever free in our app. You can fully customize design without paying an extra penny.Can I apply Options to the product in bulk?Yes, you can bulk-apply options to thousands of products at one time. You can also apply option sets to a product or a group such as a collection, a product type, a brand, a tag, or a smart collection.Hide a selection based on a prior option choiceThis makes sense when you’re working with conditions. You can hide an option & show it based on the selection of other option.Go to the App DashboardClick on Add Options under OptionsAdd a new Option by clicking on the Add New or edit the option if you’ve already created one. Let us assume creating a new option.Add details like Display Name, Unique Name, etc asked. Let us assume, we’re offering an option for Gift wrapping. If user selects to wrap the product, then they’ll be asked for a message to display on the product.So, create and option type with checkbox.Enter the Min Range as 1 and Max Range as 1Enter the Values and select the optionCreate Charge and enter a value let’s say 30.Create another option to ask for the Gift message to be displayed if the user selects to wrap the gift and save it.Now, create an option set that includes both the sets and save.Navigate to Option Settings and select ConditionsAdd a new condition by clicking on the Add NewNow, create rules as per your requirements but here we’re carrying the scenario of Gift wrap so, we’ll create the conditions accordingly.The condition will be something like this: If gift wrap = Yes  -> Then show, gift messageSave your condition & view your storefront.Option’s Display Name and Unique NameThe Display Name & Unique Name are the fields you’ll be asked while you’re creating Options.Display Name are the name of the options which are displayed in your storefront with the option you created for the product.Unique Name are the names used by the admin to identify the option from a group.Hide a selection based on a prior option choiceThis makes sense when you’re working with conditions. You can hide an option & show it based on the selection of other option.Hide a selection based on a prior option choiceThis makes sense when you’re working with conditions. You can hide an option & show it based on the selection of other option.It is always recommended to keep distinct names for Display Name to avoid name conflicts. While Unique Name itself doesn’t allow duplicate names so that is not a matter of concern.Add Help text & Tool tipA help text & a tool tip is a hint to inform your shoppers using placeholders and tool-tips. It helps the customers to take further steps.Here’s How you add a help text in your store front: Go to the App DashboardClick on the Add New optionFill in the details like Display Name, Unique Name, Option Type, etc.Now, while adding the above details, you’ll be askedTool Tip Help TextAdd the text you want to show to your users under the Help Text.Add the ValuesSave your settings.Now, navigate towards the Display Settings under Settings.Go to Container StyleCheck the box before Enable Help Text to enable the help text in the store front.Save your settings & View your storefront.Note: No matter if you’ve added the Help Text while creating option, if you’ve not enabled the Help Text from Display Settings, it won’t be displayed on your store front.
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FAQs & Troubleshooting

Compatibility

Shopify variants and Infinite Product OptionsWhen you create an option using a Shopify variant & Infinite Product Options app, it lets you add it easily. The only thing that happens here is that in the front end you’ll find both options i.e the one that Shopify offers & the options by Infinite Product Options app.To overcome this, you need to contact our support team at support@hulkcode.com. They’ll help you remove the shopify variant selection dropdown from your storefront.Bold Subscriptions and Infinite Product Options<Bold Subscriptions app isn’t compatible with the Infinite Product Options app. Here are a few more apps we have determined that are incompatible with our app:Any Currency Converter app, because our app is only compatible with single currency.Any other Product Options app, because the codes in cart template clash with each other. Common apps that have created issues in the past are :Bold Product OptionsProduct Options and Customizer by SolverCircleProduct Options and Customizer by ShopStormCustom Product Options by W3trends Inc.Additional Checkout ButtonsAs our app follows the flow Product Page > Add to Cart > Checkout > Payment code flow, it is incompatible with buttons such as Paypal, AmazonPay, and GPay on the cart page which direct the user to the checkout page immediately; this in turn skips the Add to Cart value and the aforementioned flow of our app is not carried out properly. In regards to the above, you will need to hide/disable the additional checkout buttons on your store's cart page; do not worry, your customers will still be able to use these buttons from your store's checkout page. If you need assistance with this, you can always contact our Support Team at help@hulk-support.com; we will be more than happy to help.
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