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Welcome to the HulkApps Product Reviews App Knowledge base

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Setup Guides

A Step by Step Guide to set up Product Reviews on your Shopify Store. This page is regularly updated with new articles.

Setup Guides

Import Reviews via Custom CSV Format

Download Custom CSV Sample fileIf you used a different review system before installing Hulk Product Reviews, you can easily migrate reviews to our app. Using our custom CSV importer you only need to follow our sample file to start uploading past reviews.Structure and Required ValuesThe order of the columns is necessary to be exactly as follows, and every required value will be detailed in the list items; values without the ‘Required’ tag are optional and leaving them empty would be a valid value.product_id (Required)*: Number with the Shopify id of the productproduct_handle (Required)*: Shopify Product URL endingcustomer_email (Required): String of text with the email of the authorrating (Required): Number with the rating of the reviewcustomer_name (Required): String of text with the name of the authorreview_title: String of text with the title of the reviewreview_body: String of text with the body of the reviewreply: String of text with the body of merchant reply to the review. It will show under the review.picture_urls: This cell can be filled in two ways:One single URLSeveral URLs separated by commasvideo_urls: This cell can be filled in two ways:One single URLSeveral URLs separated by commasstatus: It must be one of two valid values 1 or 0, published =1, and unpublished = 0review_date: Date with the following format: 2021-03-25 22:54:53 UTC (Single digits are also valid: 2021-3-25)vote_yes: Thumbs up rating for helpful reviewsvote_no: Thumbs down rating for unhelpful reviewsquestion:  String of text with the question about a productanswer:  String of text with the answer of the question*At least one of the following values is required to migrate reviews to Hulk Product Reviews: product_id or product_handle. You must have at least one for the reviews to be imported. Having more than one is not necessary but it doesn’t affect the import process.Example of a Valid Custom CSV File Structure Example for product_handle: https://demo.hulkapps.com/collections/frontpage/products/mega-helmetThe product handle is “mega-helmet”Example for one image URL: https://vrdev.storage.googleapis.com/Video/ba9268719cab777d36241ea87d843334.jpgExample for several image URLs: https://vrdev.storage.googleapis.com/Video/ba9268719cab777d36241ea87d843334.jpgExample,https://vrdev.storage.googleapis.com/Video/ba9268719cab777d36241ea87d843334.jpgYou can upload files in the following formats: ZIP, CSV, XLS, or XLSX.ZIP File RequirementsIf your file is in ZIP format, ensure that it contains a specific file named according to the following convention:The file inside the ZIP must be named reviews.{myshopifydomain}.{extension}.Example:For a Shopify domain demo.myshopify.com and an Excel file format, the file inside the ZIP archive should be named reviews.demo.myshopify.com.xlsx.ExamplesCSV FileIf you are uploading a CSV file, it should simply be named reviews.demo.myshopify.com.csv.XLS/XLSX FileFor an Excel file, it should be named reviews.demo.myshopify.com.xls or reviews.demo.myshopify.com.xlsx depending on the specific Excel format.
Shruti