Create and Manage custom order statues with email notifications

Now you can easily take control over custom order statuses by sending automated delivery status notifications to your customers with email response templates to assist you in maintaining consistent shipping delay correspondence with customers.

We understand that this feature has been crucial to you, and that is why, starting today, we provide up to 60 days of order history synchronization.

As soon as you add Order Status Tracker app, our system automatically syncs orders from the past 7 days but you may sync more orders, up to 60 days from your Shopify store. 

It takes less than 5 minutes to fetch all your order history records in our app. You can always check the status of the progress on the Orders tab.

When you enable the sync button, the app will start tracking the orders your past customers will not have to go to a third-party carrier service anymore. (All orders, irrespective of whether they were shipped or not, will be shown on the order list.)

In case you offer shipment via non-Shopify supported courier (like The Professional Couriers, etc.). Please update the respective Shopify carriers to display your past orders and shipment details properly.

Looking forward to receiving your feedback about this one! 

As always, please don't hesitate to contact us with any concerns!

Delight your customers with Tracking Button on Order Page

Keeping a close eye on recent orders is important for shoppers, especially when they want to give a gift to their loved ones or when there’s an urgency.

HulkApps facilitates order tracking to let shoppers have a pleasant post-purchase experience. You can insert the order tracking button on the order confirmation page.

If you have any questions, please feel free to contact us!

Add a Google Translate for your tracking page and adapt your content for every market. 

How will this help?

1. Bring customers to your page in every location with translations that improve SEO and discoverability.
2. Create a page that speaks every customer’s language, increasing trust and relevance everywhere you sell.
3. Create a localized post-purchase experience that’s been proven to increase retention.

Cheers!

Leverage top-selling or seasonal products to grow sales during BFCM

Turn your tracking page into a marketing channel to upsell similar products or collections to encourage your consumers to make a purchase after the sale.

You can decide whether you want to recommend your best-selling, newest, or recently viewed products or frequently purchased ones.

Send fulfillment event emails via Shopify:

Our Order Status Tracker app can now sync package details and status with Shopify for fulfillment events like “Out for delivery” or “Delivered”.

This will allow you to decide whether you want the app to trigger emails on your behalf or you would like to send Shopify native email notifications for these 2 statuses.

Black list mode: 

Block specific countries, states, or cities to show up on your tracking page by entering the keywords you need to hide and make them invisible in the tracking details with a custom message.

With the release of V2.3.9 HulkApps is proud to provide an easy way to troubleshoot order exceptions using shipping alerts. 

Where can you find all this information:

1. Sort your orders and fulfillments by alerts under the Orders tab 
2. Analyze your exception history in a digestible format in the Dashboard.

Types of alerts we send:

• Order Not Found: Tracking info is not available currently. But you may track it after a while. This is usually due to the following reasons:
  (1) The carrier hasn't accepted your package yet.
  (2) The carrier hasn't scanned and entered your package tracking info into its system yet.
  (3) Your tracking number is incorrect or invalid.
  (4) Your tracking number has been removed from the carrier's system.
  
  
• Order Cancelled: When the carrier has reported that the tracking has been canceled.
  
  
• Failed Attempt: If someone at the address is not available to receive the parcel.
  
  
• Tracking Expired: When an order’s tracking number has been deleted or 30 days have passed.
  
  
• Shipping Exception: When a package is temporarily delayed while in transit.
  
  
• Order Undelivered: When a package was incorrectly addressed and caused a temporary delay.

Hope this is useful!

Breaking News!   

We are beyond excited to share that HulkApps Order Status Tracker app integrates with Klaviyo! 

Following this integration, you will be able to automatically track shipments for your Shopify store and you can create personalized campaigns & flows based on tracking events.

To activate the Klaviyo integration, you can follow these steps.

If you have questions about this partnership or need help setting up your campaigns on Klaviyo, please send us an email to: help@hulk-support.com.

Thanks for being our biggest cheerleaders!

Make sure your shoppers can always anticipate when the shipment shall arrive with EDD (estimated delivery date) feature.

Your prediction can be based not just on order created date , but also on order fulfilled date, and you can even delays based on specific shipping destinations to reduce customer's WISMO (where is my order?) requests. 

With more than 1100 carriers coverage, we can effectively display delivery date carrier’s real-time delivery conditions on the tracking page as well as Checkout page.

Stay tuned for more updates! 

Announcing Export functionality! HulkApps empowers you to export your order data as a CSV-formatted file. You can export a report for the order records with just one-click.

The data in the CSV file will be based on the current view on the Orders grid and will reflect the same in the exported report.