General Settings:Click on the General Settings to navigate to the basic settings of the application.Click on the Enable button to enable the application and display the order tracking page in your store.Check the Send package status email notifications checkbox option to notify the store's customers of package status changes such as Ready To Ship, In transit, Delivered, etc.Click on the Date Format dropdown option to select the desired date format on the result page.Click on the Time Format dropdown option to select the desired time format on the result page.Add the Prefix value that you have added in the store settings to display the same before the Order Number. (Optional)Add the Suffix value that you have added in the store settings to display the same after the Order Number. (Optional)Next, there are the textbox options where you can replace the language texts with your preferred one. (Optional)Click on the save button to publish the changes.Carrier Mapping:On the General Settings page, navigate to the Carrier mapping section.Click on the Add Carrier button to add more carriers to the list. (Optional)Click on the Carrier provided in the list, or Search Carriers to select the carrier service which you opted to ship your orders.NOTE: Not all the carriers listed in the actual carrier's list are recognized.So, in order to make it work, please choose one of the carriers that are recognized by Shopifyin case your actual carrier is not listed in the Shopify Carrier list.Click on the Save button to publish the changes.Search Page Customization:Click on the Tracking Page button to customize the Tracking Page layout.The first option available is to select the Required Input that your customers will be filling in to track their order. Select your desired input from the dropdown menu.(Available Inputs: Email Address & Order Number, Only Email Address and Only Order Number)The next option available here is to customize the Button display on the Order Search/Tracking Page to initialize the tracking process. Users will have the ability to customize the text/caption, color, and border of the button.Result Page Customization:Click on the Tracking Page button to customize the Tracking Page layout.Select your desired layout by clicking on the layout image.(Available Layouts: Horizontal and Vertical).Check the Display map checkbox option to display the tracking map on the result page.Check the Display In-depth shipping information checkbox option if you wish to display the shipping information with the timeline and location.Check the Display Package contents details checkbox option to display the package contents with the respective product quantities.Click on the color picker input displayed before the Progress bar color option to select the color of your choice for the background of the button text/caption.Click on the Save button to publish the changes.

With Klaviyo, you can automate post-purchase campaigns that send customized emails for each customer segment, to build long-lasting relationships with your customers and increase revenue. The data we transfer:Shipment tracking numbers, order number and order IDs Shipment status when it is marked as shipped or deliveredTo successfully integrate your tracking page into Klaviyo, you mustGet Klaviyo API KeysSync data from Order Status Tracker to KlaviyoIn this article, we will detail how to successfully perform every step and make sure your shipment status information appears correctly on your Klaviyo account via webhooks in real time. Please read through and follow carefully. Get Klaviyo API KeysStep 1: Configure Klaviyo1. Go to Klaviyo admin2. Click Account > SettingsStep 2: Collect the necessary Keys1. On the same page, Click on Create Private API key to generate a private API key.2. Click on the pencil icon to rename the label to Order Status Tracker App Key, so you won't forget where this key is used.3. Click on the eye icon to see and then copy the Private API Key. It will be used in the next steps.Sync data from Order Status Tracker to KlaviyoStep 1: Connect Order Status to KlaviyoHead over to Order Status Tracker app > General SettingsEnable Klaviyo integrationAdd Klaviyo Public API Key and Private API Key valuesPress Save.Step 2: Monitor Klaviyo sync1. Back to Klaviyo admin > Analytics > metrics2. You will see a new metric called Order Status Tracker - Shipment Status Update, you can check the details from this example event we sent you.Your Order Status tracker and Klaviyo are now connected!For any help, contact our customer support team! 

OverviewThis article shares information related to the Shipments section of the OST app. It includes two subsections with different features for store owners. This allows merchants and store owners to configure settings for parcels at different stages of transit, carrier information, and other tracking details.ImportanceThe Shipments section of the OST app is important because it:Shows all orders categorized by their shipment status. For example, the Delivered tab displays all orders that have been successfully delivered.Provides options for hiding or replacing the country of origin for dropshippers.Allows store owners to customize carrier information.Displays updates related to order status on the tracking page with longer fulfillment times.Provides configuration to sync previous orders with the OST app.Offers filters and shipment sub-statuses for more granular sorting.Lets you set up rules for assigning carriers to ensure accurate tracking.Helps adjust tracking information associated with Shopify Order Fulfillments.Shipments and SubsectionsAfter logging in to the  app, you can view your shipments by clicking on Shipments located in the navigation sidebar on the left. The two subsections of Shipments are:BlacklistingCarrier MaskingPre-shipment TimelineSettingsShipmentsUpon clicking Shipments, merchants can see all shipment statuses as different tabs. These tabs sort shipments by their stage of transit. For example, the Out for Delivery tab shows shipments that have just been picked up by assigned carriers. You can also filter shipments by their sub-statuses.SEARCH & FILTERADDING FILTERFILTERING OPTIONS:1. Status2. Flag SectionDomestic Shipments: Shipments beginning and ending within the same country.International Shipments: Shipments originating in one country and delivered in another.Returned Shipments: Shipments sent back to the sender or origin or returned elsewhere.Expired Shipments: Shipments no longer tracked due to a lack of updates from the carrier for over 40 days. These will remain in their last known state, typically In Transit, but monitoring will stop.Notifications Muted: Shipments for which no notifications are sent. You can choose to unmute them manually.Stalled Shipments: Shipments with delays reported by the carrier.Problematic Shipments: Shipments that are delayed, returned, or have any delivery-related issues.3. Delivery Destination4. First & Last-mile carriers5. Days Passed Without Carrier Update6. Transit Days7. Order CreatedAdditionally, you can import orders with multiple tracking numbers via CSV file.NoteRefer to Shipment Lookup Filters to learn more about these options.BlacklistingBlacklisting is the first subsection of Shipments. It helps configure settings for hiding and replacing source locations such as the country of origin for a package, especially useful for dropshippers. Rush allows store owners to change the location name based on their preference to avoid customer concerns about distant origins.NoteRefer to the article Hide and Replace Country of Origin from Shipments for more details.Carrier MaskingCarrier Masking is the second subsection and allows merchants to hide or mask carrier information visible on the tracking page and notifications. This feature enables you to update the carrier logo, name, website, or completely hide carrier information.NoteRefer to the article Carrier Maskings for more details.Pre-shipment TimelineThe Pre-shipment Timeline subsection allows merchants to specify different timelines per product and/or order tags to provide better granularity based on their needs.NoteRefer to the article Pre-Shipment Timeline for more details.SettingsThe Settings subsection provides three features:Carrier Assigning: Update carriers according to the order’s tracking numbers by creating tracking number patterns in the Tracking Number Patterns widget.NoteLearn more about carrier assigning in the article Assign Carriers Based on Rules.Shipment Checkpoint Location Details: Configure the Rush app to retrieve location information from your carriers during the shipping process.NoteRefer to the article Shipment Checkpoint Location Details for more information.Shopify Fulfillment Preferences: Choose options that best suit your needs for flexible integration with Shopify accounts. Reprocess fulfillments ranging from the last 3 to 60 days.NoteFor more information, refer to the article Shopify Fulfillment Preferences.Contact UsFor information and feedback, feel free to reach out to us. We’re here to help.